Frequently Asked Questions

WHAT IS INDIVIDUAL LEASING?

​Individual liability leasing is often referred to as “by the bed” leasing. This means that you are leasing for your individual bed space, bathroom, and shared common areas within the unit. Only your name will appear on the lease agreement. If your roommate decides to skip or sublease, this will not become your responsibility.

AM I ABLE TO COMPLETE MY APPLICATION AND LEASE ONLINE?

Yes! Online leasing is open 24/7. All you have to do is click here to start your application. 

DOES THE HILL OFFER ROOMMATE MATCHING?

Yes, we offer roommate matching! We match roommates based on the questionnaire filled out within your application. Already have roommates in mind? Add their names to the roommate section of your application to be paired. All roommate matching and requests are subject to availability. 

 
 

WHAT FURNITURE IS INCLUDED IN THE APARTMENT?

We include a bedframe, mattress, mattress cover, nightstand, drawers, desk, desk chair in the bedroom. In our common area spaces, we include a couch, chair, tv stand, couch side table + coffee table and high top chairs.

CAN I BRING MY PET?

​Yes, we are pet friendly! 🐢❀️ Residents must pay a pet fee plus a monthly pet fee and there is a maximum of two pets per unit. All animals are required to be registered before move in. Some species, breed, and weight restrictions may apply.

WHAT IS INCLUDED IN THE RENTAL RATE?

The Hill includes all utilities in the rental rate. Simple and easy! 

WHAT IS RENTER'S INSURANCE?

We require all of our residents to have an active renters insurance policy with at least $100,000 in personal liability coverage and must list your unit address as the insured address. For your convenience, we offer an insurance policy through our property that will cover you for $14.95/month. If you do not have an active insurance policy on your account, you will automatically be enrolled in this insurance program and charged through your resident portal. β€‹

DOES THE HILL OFFER LEASE CANCELATIONS OR RELETS?

The Hill does not offer lease cancelations, but does offer the option for the resident to relet their space. The resident is responsible for finding an individual to take over their lease and they must meet all rental criteria and qualifications. To begin this process, please have the individual taking over your lease begin their application on our website and list your name in their application. The relet is not complete until the new resident is approved and moves in. The prior resident must also have a $0 balance on their account and both parties must complete the required documents. Should you have further questions about reletting, please contact our leasing office directly.

HOW DO I PAY RENT AND WHEN IS IT DUE?

​Rental installments are due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal, or by check or money order at the leasing office. No cash is accepted. Convenience fees may be charged for online payments. Late fees vary - refer to your lease contract or contact the office directly. We highly recommend signing up for recurring payments through your resident portal so you never miss a payment!

HOW DO I SUBMIT A MAINTENANCE REQUEST?

​Our professional on-site maintenance team is happy to help! To help with you service request, we may need additional information from you. We have 2 different convenient options to enter maintenance requests. Option 1: Enter your request through our resident portal. Option 2: Contact via email, phone, or stop by the office during business hours to discuss with a team member. For emergency requests: one of our maintenance team members is on call 24/7 for emergency maintenance needs. Please call the office if you have an emergency maintenance request after business hours. For all other emergencies, please call 911.